| Author: |
| InfoShare Partner: Centre for Operations Research and Training |
| Publication Date: August 1995 |
| Update Date: July 2002 |
| Type of Document: Article/Report/Paper |
| Topics: Family planning, Service delivery |
| Region: Asia/Pacific |
| Language: English |
| File Size: 87 KB |
| File Format: MS Word To view Microsoft Word documents, you must have MS Word installed on your computer or you can download a free copy of the viewer from Microsoft [download here]
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This is a qualitative study carried out in Vidisha district of Madhya Pradesh to assess, from the clients’ as well as providers’ perspectives, the quality of family welfare services provided by rural health facilities in terms of access and availability of services, information provided to clients, contraceptive choice, interpersonal relations, technical competence, follow-up and continuity of care. The study focused on the three service delivery points of the rural health care system - the Primary Health Centre (PHC), sub-centres and outreach extension activities of health workers – auxiliary nurse midwives (ANM) and male health workers. The study shows that service delivery, especially in the outreach areas is affected by various systemic problems like: inaccessibility and non-availability of services due to distant location, lack of transport facility, non-residence of health providers in their work areas, lack of basic infrastructural facilities, shortage of equipment and supplies, irregular and infrequent visits of health workers in the outreach areas
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