| Author: Dwayne Banks and Yara Halasa |
| InfoShare Partner: Partners for Health Reformplus (PHRplus) |
| Publication Date: August 2005 |
| Type of Document: Article/Report/Paper |
| Topics: Financing/management, Service delivery |
| Region: Middle East/North Africa |
| Language: English |
| Number of Pages: 59 |
| File Size: 0.34 KB |
| File Format: Web Page You should be able to view web pages in your web browser (Internet Explorer, Netscape, etc.)
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Provide feedback on this document to Partners for Health Reformplus (PHRplus)
This is the first comprehensive patient satisfaction survey of 471 Jordanian Ministry of Health hospital adult inpatients. It covers patients' opinions on topics such as physician gender, patient safety, quality of meals, management of pain, level of privacy, the hospital admission process, condition of hospital facilities, and level of communication with physicians and nurses. PHRplus found that patients were generally satisfied with the admissions process, safety and privacy issues, and the cleanliness of their rooms, and they were impressed by the technical knowledge of physicians and nurses. Results of the patient satisfaction survey have broad implications for improving care in both the public and private health sectors.
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