Frequently Asked Questions for Population and Health InfoShare Partners

What are the benefits of contributing material to Population and Health InfoShare?

InfoShare enables organizations to take advantage of the latest electronic technologies to reach a wide range of readers, including those with limited Web access. By contributing to InfoShare, your documents will be displayed on the InfoShare website, in the e-mail updates, and in the InfoShare catalog.

Partners who submit documents and events to InfoShare typically gain a larger audience for their work. An average of more than 6,000 people visit the website each month. About 1,300 people from 115 countries subscribe to InfoShare's monthly e-mail digest. In addition, material on InfoShare is picked up on Google and other high-profile sites.

How do I contribute material?

Add new documents by clicking on the link, "Add document," from the main administrative page when you login. Complete the form on the page, making sure you provide all information for required fields, designated by an asterisk (*).

Provide a brief but thorough description of your document for audiences to read. Put the most important information in the first few lines. To facilitate topical searches by users, select the relevant topics and regions for your document. If you choose a specific country your document covers, also choose the appropriate region. Keep in mind that, if you check "global," your document will be displayed under the "global" category and not under all regions. In the additional information field, you may opt to include information about ordering print copies, availability in other languages, further results, or a specific contact person.

Add new events by clicking on the link, "Add a new event" from the main administrative page when you login. Complete the form on the page, making sure you provide all information for required fields, designated by an asterisk (*).

What kind of documents should I contribute?

You may contribute a variety of document types to Population and Health InfoShare. You may choose to include a new publication, data set, training manual, report on lessons learned, or a presentation. We suggest that these files be prepared in a widely accessible format such as Microsoft Word, Excel, a simple text file, HTML Internet file, or a Portable Document File (PDF). Try to limit file size to under 1MB. These files can be uploaded directly from your computer. Alternatively, you may include a website URL (hyperlink) for documents you want to share.

What kind of events should I contribute?

You may contribute a variety of upcoming events, including workshop, seminars, and conferences. Please submit only those events that are sponsored by your organization. Note: once an event date has passed, the event will no longer be displayed on the website.

Is it better to upload a document file or to enter a Web URL (hyperlink) into InfoShare?

It depends. If the reader has quick and convenient access to the Web, entering either the document file (e.g., Word, PPT, Excel, PDF) or a website URL (hyperlink) to the document is fine.

For users with limited Web access, it is better if you upload the actual document file into InfoShare. This saves the reader the additional step of clicking on a link to go to your website to download the report. Additionally, users requesting documents as e-mail file attachments will get the actual document file instead of a hyperlink, again saving them an additional step.

If you do enter a website URL or hyperlink for a document, please ensure that the link stays current. If the document URL changes on your website, it will result in a broken link on InfoShare and users will not be able to access the document.

How do I revise information about the documents and events I have in InfoShare?

Click on the "Manage documents" link from the main administrative page when you login. This allows you to edit information about your documents or events, upload a new file or URL, or delete an out-of-date document or event.

How can I track how many people are requesting our documents?

Click on the "Statistics for documents" link from the main administrative page when you login. You can view statistics that show how many times users of Population and Health InfoShare have viewed your organization's documents and profile page.

• Top 10 Web requests refers to your documents that were requested directly from the InfoShare website.
• Top 10 E-mail Requests refers to your documents that users requested as e-mail attachments.
• Document statistics provides information on each document entered.

You will also receive a monthly e-mail from InfoShare that gives you statistics on how many documents you have in the system and the number of times the documents have been viewed.

What do I do if I forgot my password?

Click on the link, Forgot login or password, from the InfoShare partner login page (www.phishare.org/login). If your new password or login does not appear to work, contact us at phishare@prb.org. In some cases, your computer settings may be preventing the new password or login to work properly.

How do I change the information that appears on our organization's website profile?

Your organizational profile can be edited by clicking on the "Edit Profile" link on the administration page. You may change your organization's description, password, or the administrative e-mail list. If you desire, you may also change your partner Web page URL by going to the "URL Short Name" line. The edits you make to your account information will be reflected on your organization's profile page on the InfoShare website.

Where do I add my organization's logo?

You may upload your organization's logo by clicking on the "Edit Profile" link on the administration page. This form has a field called "Upload logo image" where you can add your logo. For proper formatting on InfoShare your logo should be no wider or taller than 250 pixels. Larger images will be scaled down.

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